3rd Annual Enterprise Gamification Forum, October 6 - 8 in New York City
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Wednesday, October 7 • 11:00am - 11:35am
Harnessing The Power Of Your Frontline Team Members By Connecting With Them Via Gamification

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Engaged employees are your brand’s most important asset, critical to customer experience and overall business performance.  Featuring the “#Connect” platform utilized by CARA Operations – discover how they have been able to successfully connect and engage with approximately 50,000 associates in over 840 locations.

This session will demonstrate the power of engaging the most important people in any customer service-focused brand: the frontline Team Members, including how to:

  • Leverage digital and gamification strategies and tactics to drive your business goals
  • Build a culture in which Team Members are continually aware of whether they are doing the right things to achieve success… and one in which success happens repeatedly as a result of process instead of luck
  • Drive engagement, development and higher revenue per Team Member
  • Improve skills and retention
  • Accelerate and enhance training
  • Foster, enhance, grow culture

Andy Moore, Director of Marketing & Digital Strategy


avatar for Andy Moore

Andy Moore

Director of Marketing & Digital Strategy, Cineplex
A life-long restaurateur, starting at dishwasher and working up to the corporate office.  Primarily Operations and Marketing for the last 12 years, with a recent focus on Integrated Marketing and Engagement.  Have been working on integrated and gamified projects for the last 8 years... Read More →

Wednesday October 7, 2015 11:00am - 11:35am EDT
The Studio, YOTEL